Q: If I register my domain through Hyperdot Communication, do I own the domain? Can I transfer it at will?
A: Although Hyperdot Communication registers the domain on your behalf, you own the domain. Upon request, we can provide you with a password for a web site that will enable you to transfer the domain or make any modifications necessary.

Q: If I wish to register a second domain for an account, what does it cost me?
A: Any additional domains are Rs.750 a year, with a minimum of one year's payment in advance.

Q: How long does it take until my domain is registered and live on the Internet.
A: We register your domain as soon as we receive payment for the registration. If you are paying via check or money order, we wait until we receive them in the mail before registering your domain. The domain is typically live by the next morning and can be seen via WHOIS. It takes at least 48-72hrs to accessible to World.

Q: I am currently hosted with XYZ.COM and would like to switch to Hyperdot Communication. How do I do this?
A: Simply Contact our Sales Dept: We will setup your account and assist you with the steps needed to move your web site to our servers and transfer your domain.

Q: How do I transfer my domain to Hyperdot Communication?
A: This depends on the Domain Registrar you are using. Network solutions allows you to make changes right on their web site. Others have similar methods. We can assist you with this.

Q: How do I transfer my domain from Hyperdot Communication?
A: If you're an existing customer and would like to move your domain either to your own name servers or to another provider, contact us and we will assist you.

Q: Will my site be down for any period of time if I transfer to Hyperdot Communication? Will I lose mail?
A: Your existing web site and mail service will not be affected provided your account is setup with us first and you've moved your web files to your new account. When the InterNIC updates the root servers pointing your domain to our servers, all new visitors will come to your new site and so will your mail. Some visitors who have cached your old IP address will continue to visit and send mail to your old site for one to two days after the transfer. Be sure to check your old mailbox during this time and you won't lose any mail.

Q: Is there any cost associated with transferring my domain to Hyperdot Communication?
A: No, there isn't. You simply need to update your domain record to point to our name servers, which can be done free of charge with most domain registrars. We can assist you with this transfer.

Q: How long does it take to get an account setup at Hyperdot Communication?
A: When you submit your order, you will get an automated email confirmation immediately. If you reply to this email and confirm your order, it will enter or queue and will be processed in the order that it was received. Orders placed after standard business hours and on weekends may be subjected to a slight delay, as we have a reduced staff during off hours. If you do not reply to the automated email, your order will still be setup, it just will not be setup as quickly as if you confirm your order via email.

Q: I am transferring from another host. I need time to setup my web site on Hyperdot Communication's servers before I transfer my domain. Is this OK, or does the domain have to be transferred immediately?
A: You can take all the time you need because you will be the one transferring the domain. As a web host, we don't have any special authority to modify your domain. All registrars will require your permission in order to transfer the domain. Upon your request, we will put in a domain transfer on your behalf, but only if you request it. We're here to help you transfer your domain to our name servers. We do not do anything without your requesting it.

Q: I am switching from another provider to Hyperdot Communication. Who will transfer my domain?
A: You will. See above.

Q: I have a Windows machine and you have UNIX servers. Can I still use your service?
A: Of course. In fact, many of the machines you interact with on a daily basis (web servers, e-mail servers, IRC servers, etc.) are run off of UNIX machines. You will have no problem publishing your site or sending/reading e-mail.

Q: I like the ability to specify what options I want on my web site. Can I add or delete options at a later date?
A: Certainly. Simply contact us.

Q: Can I send outbound mail through your servers?
A: Yes, you can. We do have anti-spam protection that mandates that you check your e-mail first so we can add your IP address to a list of hosts that are allowed to relay through us.

Q: If I need to add more POP3 accounts, mailing lists or auto responders in addition to the ones I requested at the time I ordered, how can I do this?
A: Simply contact us.

Q: If I need support, how can I contact you and during what hours?
A: At Hyperdot Communication, we offer real telephone support in addition to e-mail support and an emergency Mobile service. Our current phone and email support hours are M-F 10am-7pm (IST), Saturday 10am-4pm and Sunday 12pm-4pm. Email is monitored during off-hours, but we can not guarantee as fast a response time as if it were received during normal business hours.

Also, upon request, we can give you a Mobile that you can use to contact us 24/7 for emergencies only. Contact support@go4Hyper.com for details.

Q: Your prices are very low. Some low priced web hosting companies insert banner advertisements on their clients' web pages to help make ends meet. Do you do anything of the sort?
A: No! I'm surprised people ask us this. We're a real, professional hosting service. Some quasi-providers may do this, but we certainly do not.

Q: What sort of backbone connection do you have?
A: We have Dual DS3 connections to two separate backbone providers for a total of 90Mbps.

Q: Can I telnet to my UNIX shell to make changes and schedule programs to run at certain times?
A: You can compile programs such as statistics programs and even schedule them to run with Cron.

Q: Can I use telnet access to run IRC bouncers or bots?
A: I'm sorry, you may not. Our shell access is for interactive access only and for tasks specifically related to your web site only.

Q: Does FTP and E-mail count towards my allotted Bandwidth of monthly transfer?
A: No, you can publish your site and interactively send/receive e-mail as much as you want.

Q: Do you offer catchall e-mail forwarding so I can get mail at addresses at my domain that I don't specifically predefine.
A: Yes, we do. When we setup your account, we give you a "master" POP3 account (user@domain.com). Any mail you receive at your domain that is not destined for another POP3 account is sent to this catchall e-mail account.

Q: Do I get my own IP address with my hosting account?
A: When we began hosting 3 years ago, we offered an IP address with each account. This was because many of the browsers did not support the so called "host header" or "name only" way of doing this. Today, 99% or more of the browsers on the Internet support this method. Since IP addresses are so scarce, we must justify their use. As such, we do not give out IP addresses by default. You can request one.

Q: Do you offer real-audio support?
A: Yes, we do. There are two forms of Real-Audio support. One is called "Streaming RealAudio" and the other is "HTTP Streaming Real Audio". The former uses a special RealAudio server and the latter is served off your web site like any .wav, .pdf file, etc: When the user clicks on the file, they download it to a special viewer. HTTP Streaming RealAudio is suffice for 99% of the applications out there, because it allows the user to listen to the file while it is downloading. The "Streaming RealAudio" that requires a pay-per-stream server is not needed unless you are doing a live audio feed. RealAudio wants to sell their expensive servers, so naturally they'll want you to think you're going to get better performance by using their servers.

At Hyperdot Communication, we offer HTTP Streaming RealAudio support.

Q: How can I upload/publish my web site to your server?
A: You can use a variety of methods. One is simple FTP using a client such as CuteFTP. Another is to use FrontPage. Yet another is Dreamweaver, which we use (when we're not using vi :-). You can also use the publish feature of your web browser.

Q: Do you offer Unlimited Bandwidth?
A: Unfortunately, we do not.

Bandwidth is a commodity. Just like any other commodity, there is a cost or a value associated with it. Since it costs us for bandwidth, we must pass that cost to you.

Each package comes with manageable Bandwidth of monthly transfer. This is enough for all but the most demanding sites. Our cost per Gigabyte over Allotted is low and is available in the pricing section of our web site.

Q: Can I have more than one domain pointing to a web site, for example domain.com, domain.net and domain.org?
A: Yes. This is called "Domain Aliasing". Aside from the inexpensive Rs.750/yr. domain registration fees, it's free. If you are transfering an already registered domain to us that you would like aliased, we charge a one time Rs.250/- setup fee.

Q: I would like to be a reseller, is there any special procedure I need to follow?
A: You can fill out our reseller application, but this is not required. Any additional web hosting packages you order automatically fall under your account and the appropriate discounts are applied.

Q: I do not want my customers to know I am a reseller for another company. How do you isolate your company from mine so that my customers don't know I am hosted with you?
A: We have several ways of doing this, and there are some costs associated with it.

1. We can offer you virtual DNS service. This will allow you to register your clients' domains using ns1.yourdomain.com and ns2.yourdomain.com with you listed as the technical contact. This service is free for any reseller with more than 25 accounts, otherwise it's Rs.500/mo. The fee is charged because we must allocate you two dedicated IP addresses.

2. We can set you up with a special virtual server with it's own IP address. This way, if your customer inputs their IP address in their browser, they'll get YOUR web site, not ours. This is Rs.500/mo. or free for any reseller with more than 25 accounts.

Hyperdot Communication is not interested in contacting your customers. In the event we detect one of your customers attempting to switch from you to us, we will kindly inform them that an agreement with you prohibits us from hosting them.

Q: As a reseller, is there a convenient way for me to sign up new customers instead of using your default features?
A: We are working on this. Eventually, we'll have a web interface that will allow you to setup the your customer accounts, configure them in DNS and even register their domain. Currently, we do offer a separate reseller area which contains different order forms designed for resellers.

Q: I am trying to publish with FrontPage and it is not working. What am I doing wrong?
A: FrontPage extensions are FREE with all accounts. However, you must request them. This is because FrontPage installs hidden files in your document root that most people who don't use FrontPage do not wish to have.

If extensions have been installed, here is a step by step how to publish:

If you do not have an existing site saved on your PC:

Open Front Page 2000.

Click on “File” .

Click on “Open Web” .

Q: Do you support Dreamweaver?
A: Contact us for this Feature.  

Q: How do I FTP my pages in?
A: Obtain an FTP client such as CuteFTP and login with your master username and password. You put your web pages in your "www" folder.

Q: I just uploaded a CGI application and it does not work. What am I doing wrong?
A: Chances are you didn't make the file executable with the CHMOD feature of your FTP client. Here's some guidelines:

1. Always CHMOD your CGI scripts so they're executable.

2. Make sure they have a .cgi or .pl extension.

3. If your CGI script is a perl script, make sure it has a line at the VERY top of the script as follows:

#!/usr/bin/perl

Q: How do I use SSI with Hyperdot Communication?
A: Simply name your file with a .shtml extension.

Q: How do I enable PHP on my web site? What if I want to use version 3?
A: Any pages that contain PHP code should have a .php extension. Our default version is PHP4, so if you wish to use PHP3, name your file with a .php3 extension.

Q: How do I setup a custom Error page?
A: Edit your .htaccess file at your top level directory in your document root, the same directory (www) as your index.html file. Inside this file, put a line in as follows:

ErrorDocument <errorcode> <filename or URL>

Example:

The above line will cause 404.html to be displayed whenever a user requests a page that does not exist. If you do not have an .htaccess file, you may simply create one and upload it.

Q: How can I add my own MIME type?
A: If you ask us, we would be happy to add almost any that we do not currently have already.

Q: How can I make a password protected directory or otherwise restrict access to my site?
A: Use the AuthType directive in your top-level .htaccess file.

For more information on how to do this, Simply contact us.

Q: How do I turn off directory indexes to a certain directory?
A: Use "IndexIgnore */*" in a .htaccess file within the directory you are trying to affect.

Simply login with your master username and password.

Q: If I want to setup more POP3 accounts or mailing lists than is allotted to my account can I do this and have you bill me?
A: Simply contact us.

Q: Where can I find my raw access log at?
A: Raw access logs can be found when you telnet or FTP into your account at /home/USERNAME/logs, replacing USERNAME with the username you use for access on our system

Q: When I try to send outbound mail through your server, I get a relaying denied message. What gives?
A: Be sure to CHECK your mail via POP3 first. Due to widespread Internet SPAM abuse, we are unable to operate an "open relay" that would allow anyone to send mail from our server. As such, we use what's called "POP Authentication based selective relaying". When you authenticate via POP3, your IP address is added to a list of IP addresses that are temporarily allowed to relay through us without restrictions. As long as you check your mail before sending, or at least once every few hours, you can be sure your IP address is in our list of allowed relay clients.

Q: I keep getting a "login denied" or bad password error when I try to connect to your server to read mail with POP3. What am I doing wrong?
A: Be sure you use the username/domain syntax when you login. Example:

user/domain.com

Many ISPs and Web hosting companies require that your POP3 accounts actually use their domain. So when you request sales@yourdomain.com, they actually simply forward it to sales123abc@theirdomain.com. The sales123abc is necessary because each username at their domain must be unique. It is confusing to remember that in order to get your sales@yourdomain.com e-mail, you have to login as sales123abc.

With Hyperdot Communication, your domain is part of your username. This allows you to have whatever@your-domain.com without a confusing username tied to it. For sales@yourdomain.com simply login as sales/yourdomain.com.

Q: I do not want catchall e-mail forwarding. Can I turn this off?
A: We can help you with this. Contact us.

Q: I need to read my mail using Pine in the shell. Pine says it can't find my mailbox. How can I use Pine?
A: We have to perform a special setup so you can read mail with Pine. The only drawback to using Pine is that email forwarding and autoresponders that were created in the email control panel will be disabled on the master account. There is no charge for Pine set up. Contact us.